We repair and refurbish Crystal Crafts handbags. Please write to firstname.lastname@example.org for assistance.
For all repairs, we require that the bag be sent to us. We evaluate the bag, confirm whether we can do it, and if we can, we will inform you of the cost and length of time to repair the bag. We have found that as a result of the hand-crafted nature of our products evaluating a repair from an image is not sufficient.
We charge to evaluate each bag in India. This fee covers shipping and handling both ways as well as insurance costs. If you decide to go forward with the repair cost, a fee is credited towards the total repair cost. For any repairs of bags outside of India, the fee is as a result of the higher cost of shipping. Again, these fees are credited towards the total repair cost should you decide to repair the bag.
Please follow the care and maintenance guide/instructions for the specific product. If any crystal component comes off within a year, we offer free repair for a year (conditions* apply).
Conditions*: The quality control team assesses the nature of damage and reverts to the customer if the repair can be done for free or is chargeable. Once the approval is taken by the customer, we repair it if applicable.